Shipping policy

• We ship worldwide*
• Delivery in the UK within 2 working days.
• Shipped within the EU between 2 to 8 business days.
• Delivery outside the EU in 2 to 3 weeks
• Guaranteed delivery
• Discreet packaging
• Warranty on all products
• Complaints handling & mediation

Orders are shipped as soon as the payment has been processed, with exception of weekends and special holidays. Our warehouse is located in the Netherlands. Below you will find more information about our shipping methods, shipping costs and delivery times.

* We ship worldwide, except to Brazil, Turkey, Saudi Arabia and the United Arab Emirates.

Shipping costs

United Kingdom:
Less than € 35; the shipping costs are € 7.95
Between € 35 and € 75; the shipping costs are € 4.95
More than € 75; delivery is free

The Netherlands, Belgium, Germany, Austria and Switzerland:
Less than € 20; the shipping costs are € 4.95
More than € 20; delivery is free

The rest of Europe:
Less than € 35; the shipping costs are € 7.95
Between € 35 and € 75; the shipping costs are € 4.95
More than € 75; delivery is free

Outside the European Union:
Less than € 35; the shipping costs are € 11.95
Between € 35 and € 75; the shipping costs are € 7.95
More than € 75; delivery is free

Delivery in Europe

Delivery rest of the World

We ship worldwide (with the exception of Turkey, Saudi Arabia and the United Arab Emirates). Outside of Europe we always ship with the local national postal services.

The expected delivery time is about 2-3 weeks. You can always contact our customer service to ask for a more accurate estimation of the delivery time.

Warranty

Are you not satisfied? We will gladly solve it for you here. At the Hair Growth Specialist, service and the delivery of high-quality products are of paramount importance.

Discreet packaging

Discretion is very important to us. Your order will always be shipped in a completely neutral brown cardboard box. We only mention the abbreviation "HGS" as the sender. This way only you know that the package comes from us.

Guaranteed delivery

We ensure that you can track your order. When your order has been processed by the delivery service, you will receive an email from us containing a tracking link. When something goes wrong in the delivery process, you can signal this timely through this link and contact us about this. This way we can often prevent the return of orders.

We guarantee the delivery of your order. When something goes wrong in the delivery process, we will ensure that you receive your order. In this case, the recipient is responsible for correctly entering the delivery address and (if applicable) picking up the order in time at the pick-up location.

Not in stock?

It is possible to order a product when it is not in stock. In this case, we can not meet our standard delivery time. We will inform you about the adjusted delivery time on the website, on the page of the relevant product, and after your order by email. This delivery period is always indicative and no rights can be derived from this.

In case of defects

We pack all orders in strong boxes with plenty of filler material. Should a product sadly not reach you in good condition, you can contact our customer service. They will provide a good solution.

Also if the product turns out to be faulty during use, please contact our customer service. They will find the best solution for the problem. This can be a replacement part, repair or replacement of the product.

In case of complaints

Of course it is very important to us that you are happy with your purchase. If this is not the case, you can contact our customer service. They will do everything to provide a good solution.

If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops.

From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.