In case of defects
We pack all orders in strong boxes with plenty of filler material. Should a product sadly not reach you in good condition, you can contact our customer service. They will provide a good solution.
Also if the product turns out to be faulty during use, please contact our customer service. They will find the best solution for the problem. This can be a replacement part, repair or replacement of the product.
In case of complaints
Of course it is very important to us that you are happy with your purchase. If this is not the case, you can contact our customer service. They will do everything to provide a good solution.
If this does not lead to a solution, it is possible to sign up for dispute mediation by WebwinkelKeur/ValuedShops.
From February 15, 2016 it is for EU consumers possible to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. When your complaint is not submitted elsewhere you are free to file your complaint using the EU platform. We do advice to submit your complaint first to us or by contacting WebwinkelKeur/ValuedShops.